Return/Refund and Exchange Policy

Returns

We accept returns if the item you purchased is defective. If you receive a defective item, please contact us with details of the product and the defect at:

PHONE : +603 5524 2815

HOT LINE : +6017 681 5800

EMAIL : saqmaboutique@gmail.com

Direct link : http://saqmaboutique.com/index.php?route=account/return/add

You can send the item you consider defective to:

CUSTOMER SERVICES

SAQMA BOUTIQUE

NO 5A, (1ST FLOOR), JALAN PLUMBUM R7/R

PUSAT KOMERSIAL SEKSYEN 7

40000, SHAH ALAM

SELANGOR, MALAYSIA

We accept returns. You have return unopened items in the original packaging within 7 days of your purchase with receipt or proof of purchase(POP). If 7 days or more have passed since your purchase, we cannot offer you a refund and an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase product and a credit will automatically be applied to your original method of payment.

Only regular priced items may be exchange. Sale items are non-exchange.To follow-up on the status of your return, please contact us at:

PHONE : +603 5524 2815

HOT LINE : +6017 681 5800

EMAIL : saqmaboutique@gmail.com

Direct link : http://saqmaboutique.com/index.php?route=information/contact

2. Exchanges

We only exchange product if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us immediately with details of the product and the defect at:

PHONE : +603 9544 1085

HOT LINE : +6017 681 5800

EMAIL : saqmaboutique@gmail.com

Direct link : http://saqmaboutique.com/index.php?route=information/contact

You can send the item you consider defective to:

CUSTOMER SERVICES

SAQMA BOUTIQUE

NO 5A, (1ST FLOOR), JALAN PLUMBUM R7/R

PUSAT KOMERSIAL SEKSYEN 7

40000, SHAH ALAM

SELANGOR, MALAYSIA

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions

Some items are non-refundable and non-exchangeable. These include all the sale items.

4. Shipping

To return the item you purchased, please mail it to:

SAQMA BOUTIQUE

NO 5A, (1ST FLOOR), JALAN PLUMBUM R7/R

PUSAT KOMERSIAL SEKSYEN 7

40000, SHAH ALAM

SELANGOR, MALAYSIA

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Thank You

Saqma Boutique Online Team